Print Friendly, PDF & Email

You will want to do this if you use CF258X toner cartridges.

What is a “Cartridge Policy” feature?

This feature found in some newer printers was designed by HP to prevent the use of compatible toner cartridges, making it necessary for customers to buy OEM toners for their printers to work. When the feature is enabled, it only allows HP brand OEM cartridges to be recognized. This can be an issue for printers using the CF258X toner cartridges with compatible chips.

The good news is, you can disable the “Cartridge Policy” feature, which will then allow you to use affordable compatible toners in your printer.

If your printer is not accepting compatible toner cartridges, disable the “Cartridge Policy” feature by following the instructions below:

  1. On the printer control panel, press the OK button to display the Home screen.
  2. Use the arrow buttons and the OK button to navigate to and open the following menus:
    • Setup
    • Supply Settings
    • Cartridge Policy
  3. Use the arrow buttons to select OFF and press OK to disable the feature

Now your printer is able to accept both compatible and OEM toner cartridges.